Requesting Maintenance

If your apartment needs repair, contact your property manager right away. Our goal is to provide you with the highest quality maintenance service.

When you call Home Forward requesting maintenance on your apartment, our service staff will respond as soon as possible. If an adult will not be home during the service appointment, we will need clear permission to enter the apartment.

Most work can be completed in one visit, but sometimes the maintenance staff must return to your residence to finish the work (for example: if a part needs to be ordered.) A card will be left showing the time the staff member was there, and what work was done. If a return visit is needed, the card will also explain what work remains to be done and the date of your next appointment.

If you have any questions about maintenance on your apartment, simply contact your property manager.

Maintenance Charges

If a repair is determined to be caused by a resident or a resident’s guest, Home Forward staff may charge the resident for the repair. The Maintenance Charges table shows the most common types of work. For other repairs, charges will reflect current material costs and the time required to perform repairs. If you disagree with the maintenance charges, you should submit a written appeal within 14 days of receiving the notification of charges that states the reasons you disagree.